Deletion of account and personal data
To delete your account and personal data you must follow the following recommendations step by step:
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Step 1:
You must log in to your user account either from the website or from the mobile application.
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Step 2:
Once inside your user account you must go to the "Manage profile" section.
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Step 3:
Within the "Manage profile" section you must go to the bottom and press the "Delete account" button.
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Step 4:
Then you must enter your email account registered in Tumap and look for the account deletion confirmation email (This may reach your inbox or spam).
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Step 5:
Once inside the account deletion confirmation email, you must press the "Delete account" button again.
This action temporarily deletes the data in the database which will no longer be accessible in any way. This data will be completely deleted 90 days after the deletion date.
If you want to recover your account before these 90 days, you must complete the registration process again from the website or from the application.
Any query or requirement can be communicated to: Customer service via WhatsApp +57 3107269375 or [email protected]